collections-email
GitHub生成专业且循序渐进的催款邮件序列，从友好提醒到最终通知。旨在维护客户关系并简化支付流程，包含输入要求、输出格式及质量检查清单，明确声明非法律建议。
触发场景
安装
npx skills add mohitagw15856/pm-claude-skills --skill collections-email -g -y
SKILL.md
Frontmatter
{
"name": "collections-email",
"description": "Write a polite-but-firm payment-reminder \/ collections email sequence for overdue invoices. Use when asked to write a collections email, a payment reminder, a dunning sequence, or to chase an overdue invoice. Produces a staged sequence — gentle pre-due nudge through escalating overdue reminders to a final notice — that stays professional, keeps the relationship intact, and makes paying easy. Not legal advice."
}
Collections Email Skill
Chasing payment is uncomfortable, so it's often done too late or too harshly. The effective approach is a staged sequence that starts friendly and firms up on a schedule — always professional, always making it trivially easy to pay. This skill writes that sequence so you get paid without burning the relationship.
Note: this is a communication aid, not legal or debt-collection advice. Late-payment interest, statutory rights, and regulated debt-collection rules vary by jurisdiction — confirm any interest/late fees and escalation (collections agency, legal) with an accountant/lawyer before acting on them.
Working from a brief
Given "chase a client whose $5,000 invoice is 2 weeks overdue", write the full sequence anyway — infer a sensible cadence and tone progression, marking specifics (insert invoice #, amount, dates, payment link). Don't state late-fee/interest amounts as enforceable — flag them to confirm. Never threaten beyond what's lawful/intended.
Required Inputs
Ask for these only if they aren't already provided (else mark to insert):
- The invoice — number, amount, original due date, and how overdue it is.
- The relationship — client name, contact, and whether they're a valued ongoing client or a one-off.
- Terms — your payment terms and any agreed late-fee/interest (flag to confirm enforceability).
- Payment method — exactly how they can pay (link, bank details), to remove friction.
Output Format
Collections Sequence: [invoice]
A staged set of emails, each short, professional, and with a clear pay-now path:
- Pre-due reminder (optional, ~3–5 days before) — friendly heads-up the invoice is due soon.
- Due-date / just-overdue (day 0–3) — assume an oversight; warm nudge, restate amount + due date + how to pay.
- Overdue reminder (~7–14 days) — firmer, still polite; note it's now overdue, ask for a payment date or to flag an issue.
- Second overdue (~21–30 days) — clear and direct; reference the terms, request immediate payment or a call, mention any agreed late fee (confirm).
- Final notice (~30–45 days) — formal; state the next step if unpaid (pause work, escalate per terms) — factual, not threatening.
For each: a subject line, a short body, and the payment details/link repeated. Tone firms up across the sequence but never becomes abusive.
Add notes: insert real invoice details; confirm any interest/late fee and escalation are lawful and intended.
Quality Checks
- The sequence escalates in firmness over a sensible cadence (gentle → formal final notice)
- Every email restates the amount, invoice number, and an easy way to pay
- Early emails assume good faith (oversight), not bad intent
- The final notice states a concrete, factual next step — not an empty or unlawful threat
- Tone stays professional throughout — firm, never abusive
- Late-fee/interest and escalation are flagged to confirm, not asserted as enforceable
Anti-Patterns
- Do not open with hostility — most late payments are oversight; start friendly
- Do not make it hard to pay — repeat the payment link/details in every message
- Do not threaten legal action or fees you can't or won't enforce — keep it factual and lawful
- Do not wait until 60 days to send the first chase — a pre-due/just-due nudge gets paid fastest
- Do not present this as legal advice — flag interest/escalation for professional confirmation
Based On
Accounts-receivable practice — staged dunning sequences that escalate professionally, remove payment friction, and preserve the client relationship.
版本历史
- a38bc30 当前 2026-07-05 11:09
