Agent Skills
› openai/plugins
› build-zoom-contact-center-app
build-zoom-contact-center-app
GitHub指导构建 Zoom Contact Center 应用，区分于通用会议功能。涵盖识别渠道客户端、确认生命周期、选择平台 SDK、处理上下文状态及调试版本差异等核心工作流，并链接各平台参考文档。
Trigger Scenarios
集成目标为 Zoom Contact Center
需要开发客服或呼叫中心相关应用
涉及 Engagement 上下文与 CRM/工单系统集成
Install
npx skills add openai/plugins --skill build-zoom-contact-center-app -g -y
SKILL.md
Frontmatter
{
"name": "build-zoom-contact-center-app",
"description": "Use when using Contact Center."
}
Build Zoom Contact Center App
Use this skill when the integration targets Zoom Contact Center rather than general meetings, chat, or phone. Route to the platform-specific skill once the client surface is clear.
Workflow
- Identify the channel and client: web, Android, iOS, campaign embed, video engagement, chat engagement, Virtual Agent handoff, or scheduled callback.
- Confirm the lifecycle: initialization, engagement start, context retrieval, state changes, transfer or handoff, and cleanup.
- Choose the platform reference before coding; Contact Center SDKs differ by event names, lifecycle hooks, and wrapper requirements.
- Treat engagement context as shared state and validate how it flows into CRM, ticketing, analytics, or AI workflows.
- Debug version drift by checking SDK version, documented event names, app settings, campaign configuration, and browser or mobile lifecycle behavior.
References
- Full preserved guide: references/full-guide.md
- Web SDK: web/SKILL.md
- Android SDK: android/SKILL.md
- iOS SDK: ios/SKILL.md
- High-level scenarios: scenarios/high-level-scenarios.md
- Common drift and breaks: troubleshooting/common-drift-and-breaks.md
Version History
- 11c74d6 Current 2026-07-19 09:53
