Agent Skills
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empathy-map
GitHub构建用户同理心地图，通过Says、Thinks、Does、Feels四个象限及目标与痛点，综合用户研究数据以对齐团队认知。适用于快速分享用户理解，需结合具体调研资料进行洞察提取。
Trigger Scenarios
需要构建用户同理心地图
基于用户研究数据梳理用户画像
Install
npx skills add Owl-Listener/designer-skills --skill empathy-map -g -y
SKILL.md
Frontmatter
{
"name": "empathy-map",
"description": "Build a Says, Thinks, Does, Feels map for one user or segment. Use when sharing user understanding quickly. For a composite archetype with goals and behaviours use `user-persona`; for cross-session themes use `affinity-diagram`."
}
Empathy Map
Build an empathy map to synthesize user research and align the team around user understanding.
Context
You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first.
Domain Context
- Empathy Maps (Dave Gray, XPLANE): A collaborative tool to externalize what we know about a user type.
- Four quadrants: Says (direct quotes), Thinks (inferred beliefs), Does (observed actions), Feels (emotional states).
- Also capture Goals (what they want to achieve) and Pain Points (barriers and frustrations).
- Best created from actual research data, not assumptions.
Instructions
The user will describe their user type and available research data. Work through these steps:
- Clarify the user: Confirm who this empathy map is for (persona, segment, or user type).
- Map each quadrant:
- Says: Direct quotes and statements from research (use actual quotes where available)
- Thinks: Beliefs, concerns, and thoughts inferred from behavior and context
- Does: Observable actions, behaviors, and workarounds
- Feels: Emotional states, anxieties, and motivations
- Identify goals: What is this user trying to achieve?
- Identify pain points: What barriers, frustrations, or unmet needs exist?
- Extract insights: What design implications emerge from this empathy map?
- Note gaps: What do we still need to learn?
- Think step by step. Present the empathy map in a clear, visual-friendly format.
Further Reading
- Gamestorming — Dave Gray
- Lean UX — Jeff Gothelf and Josh Seiden
Version History
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20e34c4
Current 2026-08-19 23:19
优化技能描述，增加使用场景触发词和边界说明，解决与其他技能的冲突问题。
- acc3e57 2026-07-25 05:14
