Uber Freight Carrier Metrics with Near-Real-Time Analytics

Uber Freight Carrier Metrics with Near-Real-Time Analytics

摘要

While most people are familiar with Uber, not all are familiar with Uber Freight. Uber Freight has been around since 2016 and is dedicated to provide a platform to seamlessly connect shippers with carriers. We’re simplifying the lives of trucking companies by providing a platform for carriers to browse through all available shipment opportunities with upfront pricing and book with the tap of a button, and making the fulfillment process more scalable and efficient.

Providing reliable service to shippers is critical for Uber Freight in order to gain their trust. Because carriers’ performance could significantly impact reliability of Freight’s service, we need to be transparent with carriers about the level to which we are holding them accountable, providing them with a clear view of how well they are performing and, if needed, where they can improve.

To achieve this, Uber Freight developed the Carrier Scorecard to show the carriers several metrics, including engagement with the app, on-time pickup/delivery, tracking automation, and late cancellations. By showing this information in near real time on the Carrier App, we are able to provide feedback to carriers in real time and set ourselves apart from most of our competitors in the industry.