饮食安全小组值班概述

Our engineers have the responsibility of ensuring a consistent and positive experience for our riders, drivers, eaters, and delivery/restaurant partners.

我们的工程师有责任确保为我们的骑手、司机、用餐者和送货/餐厅合作伙伴提供一致和积极的体验。

Ensuring such an experience requires reliable systems: our apps have to work when anyone needs them. A major component of reliability is having engineers on call to deal with problems immediately as they arise. We set up our on-call engineers for success through training, tools, and processes.

确保这样的体验需要可靠的系统：我们的应用程序必须在任何人需要它们的时候工作。可靠性的一个主要组成部分是拥有待命的工程师，以便在问题出现时立即处理。我们通过培训、工具和流程为我们的待命工程师的成功做好准备。

In this article we will provide an overview of how we at the Eats Safety team ensure that our engineers are fully equipped to provide prompt, high-quality service—anywhere in the world, 24/7.

在这篇文章中，我们将概述我们食安团队如何确保我们的工程师完全有能力提供及时、高质量的服务--在世界任何地方，24/7。

The Eats Safety Team

吃货安全团队

Created in late 2019, the Eats Safety team is based in the São Paulo Tech Center. We are responsible for building safety features and products for the UberEats marketplace.

创建于2019年底，Eats安全团队位于圣保罗技术中心。我们负责为UberEats市场构建安全功能和产品。

The team is in a constant state of action: implementing and deploying systems, and combining different types of technology at massive scale. Mobile applications, cloud-based services, and web applications all need to interoperate effectively to achieve our desired business goals.

该团队一直处于行动状态：实施和部署系统，并将不同类型的技术大规模地结合起来。移动应用、基于云的服务和网络应用都需要有效地互操作，以实现我们预期的业务目标。

We have a lot of autonomy to build and deploy our own services and features. At the same time, we are responsible for ensuring that everything we built is performing as intended in production, and for that we have an on-call rotation.

我们有很大的自主权来构建和部署我们自己的服务和功能。同时，我们有责任确保我们所构建的一切在生产中都能按计划执行，为此我们有一个轮值制度。

On-Call Process

随叫随到流程

Roles

角色

Being on call means being available for a period of time to respond to alerts with the appropriate level of urgency. In addition to mitigating incidents, on-call engineers also invest their time in calibrating alerts, updating runbooks, improving dashb...