Eats Safety Team On-Call Overview

Eats Safety Team On-Call Overview

摘要

Our engineers have the responsibility of ensuring a consistent and positive experience for our riders, drivers, eaters, and delivery/restaurant partners.

Ensuring such an experience requires reliable systems: our apps have to work when anyone needs them. A major component of reliability is having engineers on call to deal with problems immediately as they arise. We set up our on-call engineers for success through training, tools, and processes.

In this article we will provide an overview of how we at the Eats Safety team ensure that our engineers are fully equipped to provide prompt, high-quality service—anywhere in the world, 24/7.