Genie: Uber’s Gen AI On-Call Copilot

Genie: Uber’ s Gen AI On-Call Copilot

摘要

In today’s fast-paced tech environment, maintaining robust on-call operations is crucial for ensuring seamless service functioning. Modern platform engineering teams face the challenge of efficiently managing on-call schedules, incident response, communication during critical moments, and strong customer support on Slack® channels.

This post describes Genie, an on-call copilot we built that uses generative AI to optimize communication and question-answering with on-call engineers.