/ops:relations — Relationship Manager

Load ops-rules before acting. Public repo (no personal data). Outbound: one draft → one approval → one send. If AskUserQuestion / Workflow are missing, follow Rule 10 in ops-rules (Hermes: numbered options / two-turn Telegram card; delegate_task).

Relationship ledger and decision queue. Answers: who is owed a reply, what was promised, what is going cold, and what context a draft needs before it is written. It never sends anything.

Configuration

Every path and toggle comes from plugin userConfig, an env var, or $HOME. Nothing in this skill is machine-specific.

Resolve in this order, first non-empty wins. Never hardcode an absolute path:

PREFS_PATH="${PREFS_PATH:-${CLAUDE_PLUGIN_DATA_DIR:-$HOME/.claude/plugins/data/ops-ops-marketplace}/preferences.json}"
read_pref() { [ -f "$PREFS_PATH" ] && python3 -c 'import json,sys;print(json.load(open(sys.argv[1])).get(sys.argv[2],"") or "")' "$PREFS_PATH" "$1" 2>/dev/null; }

RELATIONS_CLI="${RELATIONS_CLI:-$(read_pref relations_cli)}"
RELATIONS_CLI="${RELATIONS_CLI:-$HOME/.claude-ops/relations/bin/relations-cli}"
RELATIONS_DB="${RELATIONS_DB:-$(read_pref relations_db_path)}"
RELATIONS_DB="${RELATIONS_DB:-$HOME/.claude-ops/relations/people.db}"

if [ ! -x "$RELATIONS_CLI" ]; then
  echo "relations: no ledger CLI at $RELATIONS_CLI — set userConfig relations_cli or RELATIONS_CLI" >&2
fi

A missing CLI is reported as a missing CLI. Never fall back to an empty result: "no follow-ups" and "the ledger is not installed" must never look the same.

Hard rules

1. Shadow mode is the default. With relations_shadow_mode true, this skill drafts and stages only. No email, chat, SMS, or calendar invite leaves the box.
2. Never merge two records on a name. Hard keys only: contact-provider id, normalized email, E.164 phone, or a previously verified alias. Everything else goes to the review queue.
3. Every fact, commitment and follow-up carries a source reference. No source, no row, no draft sentence.
4. Facts and inference are separate. An inference never justifies an outbound.
5. Silence is the default. Nothing meaningful changed means send nothing.
6. Contact history never enters agent memory. Person facts belong in the ledger DB, not in a memory plane or a committed file. See ops-rules Rule 0.
7. Progressive disclosure. Never load the contact list into context. Query the one person you need.

Operations

"$RELATIONS_CLI" queue --limit "${RELATIONS_QUEUE_LIMIT:-10}"
"$RELATIONS_CLI" brief <person_id>
"$RELATIONS_CLI" find --email user@example.com
"$RELATIONS_CLI" close <follow_up_id> --reason "they replied on chat"

Draft order (fixed)

1. Resolve identity across every channel the person owns — never answer on one channel while the real conversation is on another.
2. Read the COMPLETE thread, not the latest message. Check both directions (sent and received) and every account the channel has.
3. Read messages from the recipient and anyone relevant on copy.
4. Check the calendar and open commitments.
5. Check vip tier first (see the vip skill) — a tier-1 person is drafted with more care and never batched into a digest.
6. Load humanizer, write ONE draft in the owner's voice, in the language the thread is already in.
7. Stage it for approval with recipient, channel, thread, and a content hash. If any of those change, ask again. Send only the exact approved content.

Never send. Never produce several near-duplicate drafts.

Follow-up gate

States: i_owe_them, they_owe_me, waiting_date, waiting_document, waiting_decision, going_cold, no_action, suppressed.

The gate blocks on: do-not-automate, archived person, snoozed, suppressed, not due yet, they responded elsewhere, upcoming meeting, unanswered limit (relations_followup_limit_personal / _business), missing source reference, cross-channel duplicate.

Not every unanswered message is overdue. Was a response actually requested? Was something promised? Has that date arrived? Would silence be more natural?

Report format

Plain text, no decoration, recommendation first, max relations_queue_limit items, numbered actions per item. If nothing survives the gate, output nothing.

relationship desk — monday

1. <person>
business, a revised proposal was promised friday (email thread, <date>)
recommendation: send the prepared draft, confidence high

1 approve   2 edit   3 snooze 2 days   4 close   5 show context

Source authority

Current complete thread > verified identity > current calendar event > current conversation > signed document > this ledger > recent public primary source > search result > existing summary > draft. A draft is never a source of truth. On conflict: record it, prefer the newest authoritative primary source, surface it, and do not send until it is resolved.

Related skills

• vip — who is checked and answered first; always consulted before triage
• ops-inbox — channel sweeps feed this ledger
• ops-comms — the send path, gated by Rule 6
• people — contact directory sync (identity layer under this ledger)
• humanizer — voice pass before any draft is staged
• ops-rules — Rule 0 (public repo), Rule 6 (per-message approval)