Automation Platform v2：改进Airbnb的对话式人工智能
By Chutian Wang, Zhiheng Xu, Paul Lou, Ziyi Wang, Jiayu Lou, Liuming Zhang, Jingwen Qiang, Clint Kelly, Lei Shi, Dan Zhao, Xu Hu, Jianqi Liao, Zecheng Xu, Tong Chen
作者 Chutian Wang, Zhiheng Xu, Paul Lou, Ziyi Wang, Jiayu Lou, Liuming Zhang, Jingwen Qiang, Clint Kelly, Lei Shi, Dan Zhao, Xu Hu, Jianqi Liao, Zecheng Xu, Tong Chen
Introduction
介绍
Artificial intelligence and large language models (LLMs) are a rapidly evolving sector at the forefront of technological innovation. AI’s capacity for logical reasoning and task completion is changing the way we interact with technology.
人工智能和大型语言模型（LLMs）是技术创新前沿快速发展的领域。AI 的逻辑推理和任务完成能力正在改变我们与技术互动的方式。
In this blog post, we will showcase how we advanced Automation Platform, Airbnb’s conversational AI platform, from version 1, which supported conversational systems driven by static workflows, to version 2, which is designed specifically for emerging LLM applications. Now, developers can build LLM applications that help customer support agents work more efficiently, provide better resolutions, and quicker responses. LLM application architecture is a rapidly evolving domain and this blog post provides an overview of our efforts to adopt state-of-the-art LLM architecture to keep enhancing our platform based on the latest developments in the field.
在这篇博客文章中，我们将展示如何将Airbnb的对话式AI平台自动化平台从支持静态工作流程的版本1升级到专为新兴LLM应用设计的版本2。现在，开发人员可以构建LLM应用，帮助客户支持代理更高效地工作，提供更好的解决方案和更快的响应。LLM应用架构是一个快速发展的领域，这篇博客文章概述了我们在采用最先进的LLM架构方面的努力，以根据该领域的最新发展不断增强我们的平台。
Overview of Automation Platform
Automation Platform概述
In a previous blog post, we introduced Automation Platform v1, an enterprise-level platform developed by Airbnb to support a suite of conversational AI products.
在之前的博客文章中，我们介绍了 Automation Platform v1，这是由 Airbnb 开发的企业级平台，用于支持一套对话式 AI 产品。
Automation Platform v1 modeled traditional conversational AI products (e.g., chatbots) into predefined step-by-step workflows that could be designed and managed by product engineering and business teams.
Automation Platform v1将传统的对话式AI产品（例如聊天机器人）建模为预定义的逐步工作流程，这些工作流程可以由产品工程...