介绍基于SOP的LLM代理框架

We’re excited to introduce an innovative Large Language Model (LLM) agent framework that reimagines how enterprises can harness the power of AI to streamline operations and boost productivity. At its core, this framework leverages Standard Operating Procedures (SOPs) to guide AI-driven execution, ensuring reliability and consistency in complex processes. Initial evaluations have shown remarkable results, with over 99.8% accuracy in real-world use cases. For example, the framework has powered solutions like the Account Takeover Investigations (ATI) bot, which achieved a 0 false rate while reducing investigation time from 23 minutes to just 3, automating 87% of cases. The fraud investigation use case also reduced the average handling time (AHT) by 45%, saving over 300 man-hours monthly with a 0 false rate, demonstrating its potential to transform even the most intricate enterprise operations with a high degree of accuracy.

我们很高兴推出一个创新的大型语言模型（LLM）代理框架，重新构想企业如何利用 AI 的力量来简化操作并提高生产力。该框架的核心利用标准操作程序（SOP）来指导 AI 驱动的执行，确保在复杂流程中的可靠性和一致性。初步评估显示出显著的结果，在现实使用案例中准确率超过99.8%。例如，该框架支持的解决方案如账户接管调查（ATI）机器人，实现了0的错误率，同时将调查时间从23分钟减少到仅3分钟，自动化了87%的案例。欺诈调查的使用案例也将平均处理时间（AHT）减少了45%，每月节省超过300个工时，且错误率为0，展示了其在高准确性下转变最复杂企业操作的潜力。

The framework’s capabilities extend far beyond just accuracy, it offers a versatile suite of tools that revolutionise automation and app development, enabling AI-powered solutions up to 10 times faster than traditional methods.

该框架的能力远不止于准确性，它提供了一套多功能工具，彻底改变了自动化和应用程序开发，使基于 AI 的解决方案的速度比传统方法快多达10倍。

The power of SOPs in AI automation

SOP在AI自动化中的力量

Traditional agent-based applications often use LLMs as the core controller to navigate through standard operating procedure (SOPs). However, this approach faces several challenges. LLMs may make incorrect decisions or invent non-existent steps due to hallucination. As generative models, they struggle to consistently produce results in a fixed format. Moreover, navigating complex SOPs with multiple branching pathways is particularly challenging for LLMs. These issues can lead to ine...