构建一个可定制的信息传递平台

Images by kjpargeter on Freepik &
background photos from pngtree.com

图片来源：kjpargeteron Freepik &
background photos frompngtree.com

Communication is an important part of human life. It helps resolve issues quickly, get answers to our questions and simply exchange ideas.

沟通是人类生活的一个重要部分。它有助于快速解决问题，获得问题的答案，以及简单地交流想法。

In the wise words of Stephen Hawking, “For millions of years mankind lived just like the animals. Then something happened which unleashed the power of our imagination. We learned to talk…“

用斯蒂芬-霍金的睿智之语来说，"数百万年来，人类就像动物一样生活。然后发生了一些事情，释放了我们想象力的力量。我们学会了说话......"

Adding a chat experience in an app to get quick help goes a long way towards providing a great customer experience. This article is about designing and building the messaging platform SDKs (Software Development Kits) for Android to support adding a chat feature in PayPal and its tenant apps (e.g., Venmo, Xoom).

在应用程序中添加聊天体验以获得快速帮助，对提供良好的客户体验有很大帮助。本文是关于设计和构建Android的消息平台SDK（软件开发工具包），以支持在PayPal及其租户应用程序（如Venmo、Xoom）中添加聊天功能。

Importance of User Centricity

以用户为中心的重要性

When designing a messaging experience for PayPal, we wanted to go with a user- centric approach, which means putting users first, anticipating their needs, and designing products based on that. So, the first things we needed to determine were:

在为PayPal设计信息传递体验时，我们希望采用以用户为中心的方法，这意味着把用户放在第一位，预测他们的需求，并在此基础上设计产品。因此，我们需要确定的第一件事是：

1. Who are our users?
2. 谁是我们的用户？
3. What do they want?
4. 他们想要什么？
5. How easy is it for them to use the platform?
6. 他们使用该平台有多容易？
7. How can we make it customizable so that users can easily mold this into what they like?
8. 我们怎样才能使其成为可定制的，以便用户可以轻松地将其塑造成他们喜欢的样子？

Each user has unique needs. Some might want to customize the default chat UI and go with a completely fresh look with custom themes, brand icons, and images, while some others might want to go with the default look and a different data source. The platform SDKs should be able to support all of these. It’s sort of like selling donuts. They’re all made from the same dough, but some customers might like glazed while others may like chocolate or ma...