Uber的实时文件检查

Uber’s Real-Time Document Check

Latin America is a rich cultural region, known for its world-renowned gastronomy, its abundant biodiversity, and its welcoming population. However, socio-economic inequality has been a challenge for the region, and is generally considered a major contributing factor to high levels of violence.

拉丁美洲是一个文化丰富的地区,以其世界知名的美食、丰富的生物多样性和热情的人口而闻名。然而,社会经济不平等一直是该地区的一个挑战,一般认为这是导致暴力事件频发的一个主要因素。

The platform is not immune to the environment in which it operates. Therefore, to be one step ahead of opportunistic users, Uber has created the Rider Identity Team with 3 main goals in mind: reduce rider anonymity by verifying riders, reduce the rate of conflicts caused by riders, and improve driver safety sentiment regarding new riders.

该平台对其运营的环境没有免疫力。因此,为了领先机会主义用户一步,Uber创建了骑手身份团队,主要有3个目标:通过验证骑手来减少骑手的匿名性,减少由骑手引起的冲突率,提高司机对新骑手的安全感。

Uber Rider Identity Product Evolution

Uber骑手身份的产品演变

Rider verification on our platform has been live since 2016. By mid-2017, we had implemented social verification through Facebook for all new cash users in Spanish-speaking LatAm, and CPF (ID) number verification in Brazil. Our portfolio now includes rider selfie verification as well. But drivers have been asking for more stringent rider screening; in a 2018 survey conducted by Uber, we found that a government-backed verification method was considered the most reliable and effective by drivers.

自2016年以来,我们平台上的骑手验证已经上线。到2017年年中,我们已经通过Facebook对拉丁美洲西班牙语国家的所有新现金用户实施了社交验证,并在巴西实施了CPF(身份证)号码验证。我们的产品组合现在还包括骑手自拍验证。但司机一直要求进行更严格的骑手筛选;在Uber进行的2018年调查中,我们发现政府支持的验证方法被司机认为是最可靠和有效的。

Thus, ID verification for anonymous users on our platform was born. An ID creates a unique identifier that helps us hold users accountable for their actions on the platform, and is a form of identification that can be provided to law enforcement, subject to proper legal process.

因此,我们平台上的匿名用户的ID验证诞生了。ID创建了一个独特的标识符,帮助我们让用户对他们在平台上的行为负责,并且是一种可以提供给执法部门的身份识别形式,但要遵守适当的法律程序。

Real-Time Document Check Criteria

实时文件检查标准

From the onset, we knew that the Real-Time Document Check product needed to meet 4 non-n...

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