这位工程主管是如何在Instagram上提高透明度的？

Not long after James Everingham joined Instagram as the head of engineering, results came back from the employee satisfaction survey that’s conducted every six months. The marks were pretty good, but one problem spot caught Everingham’s eye: the low transparency score.

不久之后 James Everingham加入 指南针担任工程主管后不久，每六个月进行一次的员工满意度调查的结果出来了。分数相当不错，但有一个问题点引起了埃弗林厄姆的注意：透明度得分低。

This took him by surprise, as he felt that the executive team was an open book as long as it didn’t violate someone’s privacy or confidentiality. Even after reflecting more and digging further into the data, Everingham still didn’t have any theories.

这让他大吃一惊，因为他觉得只要不侵犯某人的隐私和机密，执行团队就是一本公开的书。即使经过更多的反思和对数据的进一步挖掘，埃弗林翰仍然没有任何理论。

Ultimately, it was a conflict over a business decision that brought it into focus. After careful deliberation, leadership had made the difficult call to move one of their teams from their Menlo Park headquarters to the New York office. Shortly thereafter, Everingham pulled the team’s manager into a room to give him a heads up. The manager was rightfully shaken up, but it was his response that stuck with Everingham. "I’m really disappointed,” he said. “This is the first I'm learning about this. You didn't involve me in this at all. You were not being transparent."

最终，是一个商业决定的冲突让它成为焦点。经过深思熟虑，领导层做出了一个艰难的决定，将他们的一个团队从门洛帕克总部转移到纽约办事处。此后不久，Everingham把该团队的经理拉到一个房间，给他提了个醒。这位经理理所当然地被吓到了，但他的回答却让埃弗林厄姆记忆犹新。"我真的很失望，"他说。"这是我第一次知道这件事。你根本没有让我参与其中。你没有做到透明。"

For Everingham, this was when the lightbulb went off. Transparency is a persistent, thorny problem because we’re not all on the same page about what it even means. To him, transparency was about building trust with your people while giving them better data to make better decisions along the way. But for this manager, it was more about involvement. Everingham soon realized that boosting Instagram’s straggling transparency scores meant figuring out what a common definition was. And that wasn’t all — he quickly recognized that shedding light on the decision-making process would also become a sizable compon...