亚马逊的客队模式

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Product-oriented organizations rely heavily on small cross-functional teams. These teams keep companies fast and nimble. However, I learned firsthand that the faster you grow, the more fragmented and complex your technical and organizational dependencies become. And then everything slows down again. Separating dependencies so teams can work independently is one of the most challenging tasks in software delivery. Amazon organizes as a network of separable single-threaded teams and is willing to tolerate, and then eliminate duplication to keep teams independent, but it is not always possible to eliminate all dependencies. Amazon uses the away team model to decouple teams’ roadmaps and avoid inter-team dependencies. The away team model has been critical for many new business launches such as Amazon Wardrobe and Amazon Prime Now.

以产品为导向的组织在很大程度上依赖于小型跨职能团队。这些团队使公司保持快速和灵活。然而,我亲身体会到,你成长得越快,你的技术和组织依赖性就越分散和复杂。然后,一切又都变慢了。分离依赖关系以便团队能够独立工作是软件交付中最具挑战性的任务之一。亚马逊组织成一个可分离的单线程团队的网络,并愿意容忍,然后消除重复,以保持团队的独立性,但并不总是能够消除所有的依赖关系。亚马逊使用客队模式来解耦团队的路线图,避免团队间的依赖。客队模式对许多新业务的推出至关重要,如亚马逊衣柜和亚马逊Prime Now。

An away team is a self-sufficient engineering team that works on code owned by another team (the host team) to deliver features they are dependent on. The away team design and releases the needed changes in the host team services. Amazon uses away teams to combat blockages based on the host team’s time or resource constraints.

客队是一个自给自足的工程团队,在另一个团队(东道主团队)拥有的代码上工作,以提供他们所依赖的功能。客队设计并发布主机团队服务中需要的变化。亚马逊使用客队来对抗基于主机团队的时间或资源限制而产生的阻塞。

Type of team Focus Responsibilities
Away Team Eliminating dependencies with other teams Owns project plan and deadlines
Fund development including staffing
Host Team Ongoing product work Owns architecture
Maintains service integrity
Defines quality standards
团队的类型 焦点 工作职责
客队 消除与其他团队的依赖关系 负责项目计划和最后期限
资金开发,包括人员配置
主办团队 持续的产品工作 掌控架构
维护服务的完整性
定义质量标准

The away team model is overall an IT funding process in which the away teams finance the development of its dependencies to decouple both teams’ roadmaps. It doesn’t...

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