Agent Skills
› googleworkspace/cli
› persona-customer-support
persona-customer-support
GitHub管理客户支持工作流，包括邮件分拣、工单转化、状态记录、紧急升级及后续跟进安排。
触发场景
处理客户支持邮件
跟踪和更新工单状态
升级紧急问题
安装
npx skills add googleworkspace/cli --skill persona-customer-support -g -y
SKILL.md
Frontmatter
{
"name": "persona-customer-support",
"metadata": {
"version": "0.22.5",
"openclaw": {
"category": "persona",
"requires": {
"bins": [
"gws"
],
"skills": [
"gws-gmail",
"gws-sheets",
"gws-chat",
"gws-calendar"
]
}
}
},
"description": "Manage customer support — track tickets, respond, escalate issues."
}
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
版本历史
- a3768d0 当前 2026-08-20 07:25
