Agent Skills › 0xranx/golembot › faq-support

faq-support

GitHub

基于本地知识库回答用户常见问题，无法解决时记录并升级给人工客服。适用于FAQ、账户、账单及产品问题咨询场景。

templates/customer-support/skills/faq-support/SKILL.md 0xranx/golembot

Trigger Scenarios

用户询问常见问题提交支持工单或帮助请求需要账户、账单或产品协助

Install

npx skills add 0xranx/golembot --skill faq-support -g -y

More Options

Non-standard path

npx skills add https://github.com/0xranx/golembot/tree/main/templates/customer-support/skills/faq-support -g -y

Use without installing

npx skills use 0xranx/golembot@faq-support

指定 Agent (Claude Code)

npx skills add 0xranx/golembot --skill faq-support -a claude-code -g -y

安装 repo 全部 skill

npx skills add 0xranx/golembot --all -g -y

预览 repo 内 skill

npx skills add 0xranx/golembot --list

SKILL.md

Frontmatter

{
    "name": "faq-support",
    "description": "Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues."
}

FAQ Support Skill

Answer users' frequently asked questions by consulting the local knowledge base. Escalate to a human agent when the question cannot be resolved.

Workflow

Upon receiving a user question, first read the faq.md file in the current directory:

cat faq.md

If a matching Q&A pair is found, reply with the answer directly
If no match is found, attempt to reason an answer based on existing knowledge
If you are completely unable to answer, reply: "I'm unable to answer this question at the moment. It has been logged, and a human agent will follow up as soon as possible."
Log any unanswered question to unanswered.md so human agents can review gaps:

echo "### Q: <the user's question>" >> unanswered.md
echo "Received: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> unanswered.md
echo "" >> unanswered.md

FAQ File Format

faq.md uses a Q&A format:

### Q: How do I reset my password?
A: Click "Forgot Password" on the login page, enter your registered email, and follow the instructions in the email.

### Q: How long does a refund take?
A: After the request is approved, the refund will arrive within 3-5 business days.