Using predictive technology to foster constructive conversations

Using predictive technology to foster constructive conversations

摘要

Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on. We want to give neighbors ways to connect and be kind to each other, online and in real life. One of the biggest levers we have for cultivating more neighborly interactions is by building strategic nudges throughout the product to encourage kinder conversations.

Today, we use a number of mechanisms to encourage kindness on the platform, including pop-up reminders that slow neighbors down before responding negatively. Over the past few years, we’ve used machine learning models to identify uncivil and contentious content.